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Thread: There should be a boycott of the eShop until Nintendo unifies accounts

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    Senior Member jman2014's Avatar
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    There should be a boycott of the eShop until Nintendo unifies accounts

    So a friend of mine had their 8GB U go out them. After talking to Nintendo and finding out the cost to repair it he decided it was better just to buy a new one. He did this and wanted to transfer his eshop purchases and username to the new console. Guess what? Nintendo will NOT allow him to transfer his purchases to the new console and actually said to buy them again.

    Now this bs of not being able to unify accounts has gone far enough. If Nintendo refuses to make this basic move this generation then they need to put a clear disclaimer on the home page of the eshop as well as the individual titles stating CLEARLY that digital purchases are tied to consoles. At this point, it makes absolutely no sense to buy a retail title on the eshop.

    Instead of fixing this issue Nintendo starts pushing eshop and digital purchases more and that's just straight up dishonest. My friend had no idea his purchases were tied to the console and I suspect a lot of other people don't know that either. I think the only way Nintendo will listen is if people stop buying from the eshop. Digital purchases from Nintendo don't represent good value, in fact it's hard for the eshop games not to appear to be the rip offs that they are, and it's time that the fans let them know that.

    This issue is one all of the gaming media should be on Nintendo about. This is a legitimate issue. Wii U Daily should tell readers in every "indie game" story that their purchases are tied to the consoles and in almost every case are not going to be transferred to a different console. I bet we would see a dramatic reduction in eshop sales and deservedly so. If the best NOA can do is releases crap like Volleyball then seriously what are we missing anyways?

    So people should stop buying from the eShop until Nintendo changes this policy. They could do it in a day, but want to milk one more generation of gamers and I say we don't let them. There is just no defense of this policy anymore. Maybe if the indies don't even want to bother with the U because of the terrible digital policies Nintendo will finally get the message. Enough is enough. Nintendo needs to treat digital purchases with the same respect the rest of the industry does and expanding the eshop without fixing the accounts is a slap in the face to fans and BS!
    Last edited by jman2014; 03-24-2014 at 11:39 AM.
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    Nerd Lord SkywardSword's Avatar
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    There should be a boycott of the eShop until Nintendo unifies accounts

    Sorry but theyre too busy trying to port gba games to wii u lmao

    Srly they need to lower the digital prices as well. $60 for a digital game is too much money.


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    Guide I AM ERROR's Avatar
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    have your friend call them again, I think other members were able to get data moved over to another console when they got the WWHD bundle, I'm not sure of the specific though.
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    If this is the case then it just further sustains my abstinence from digital only as much as possible. Can one make a backup to external HDD for cases like this? I recently was frustrated when I wanted to take my DKCTF saved data to a friend's home to resume a game there. It seems these are mostly tied to the console as well. My experience with XB360 hasn't been much better but it is a really frustrating and nonsensical thing to me.
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    Unite Up! Rugmouse's Avatar
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    Quote Originally Posted by I AM ERROR View Post
    have your friend call them again, I think other members were able to get data moved over to another console when they got the WWHD bundle, I'm not sure of the specific though.
    Ryu did this. I remember following his thread about it, and he seemed to have a very positive experience with getting his purchases transferred over.

    I've heard many stories of people sending BOTH consoles in (you have to have the old console so they can verify the content) and they will do the swap and send the new device back to you with all of the licenses loaded.

    As a digital only consumer this generation (as much as I can be at least), I won't be joining this boycott. I will admit that the structure is archaic and definitely could use an update, but I find the ease of use and merchandise too enticing to pass up. I want everything the Wii U has to offer me, and the only way to get that is to take advantage of the digital offerings.

    I feel for your friend, but I suggest he tries to call again. Perhaps he simply got a inexperienced custom services representative that didn't know the protocol.
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    Hipster Rap Connoisseur savinghyrule's Avatar
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    what rugmouse said. a lot of times these things are simply due to poor customer service.

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    Senior Member estoy's Avatar
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    it was my understanding that ther are already plans to change this
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    Unite Up! Rugmouse's Avatar
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    Quote Originally Posted by estoy View Post
    it was my understanding that ther are already plans to change this
    I've heard this as well, but nothing fully concrete in terms of the account based model. They unified the 3DS and Wii U eShops, which I believe is a positive signal that they are aware and are looking to create a proper system.
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    Senior Member jman2014's Avatar
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    Quote Originally Posted by rm2000 View Post
    If this is the case then it just further sustains my abstinence from digital only as much as possible. Can one make a backup to external HDD for cases like this? I recently was frustrated when I wanted to take my DKCTF saved data to a friend's home to resume a game there. It seems these are mostly tied to the console as well. My experience with XB360 hasn't been much better but it is a really frustrating and nonsensical thing to me.
    I know from what he told me and my own experience. You can clone a HD for backup on the system but can't plug both in at the same time and can't transfer over to another system. The new system asks to reformat the drive from the old system. The biggest problem is the username and account are forever tied directly to the console. A new console means you need a new username account etc.
    Last edited by jman2014; 03-24-2014 at 01:00 PM.

  10. #10
    Senior Member jman2014's Avatar
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    Quote Originally Posted by Rugmouse View Post
    Ryu did this. I remember following his thread about it, and he seemed to have a very positive experience with getting his purchases transferred over.

    I've heard many stories of people sending BOTH consoles in (you have to have the old console so they can verify the content) and they will do the swap and send the new device back to you with all of the licenses loaded.

    As a digital only consumer this generation (as much as I can be at least), I won't be joining this boycott. I will admit that the structure is archaic and definitely could use an update, but I find the ease of use and merchandise too enticing to pass up. I want everything the Wii U has to offer me, and the only way to get that is to take advantage of the digital offerings.

    I feel for your friend, but I suggest he tries to call again. Perhaps he simply got a inexperienced custom services representative that didn't know the protocol.
    This is partially true but still an unnecessary pain in the a** in my opinion to have to send in consoles for data transfer. My friend's problem is he reformatted his hard drive thinking he could just redownload stuff. If a consumer is that unclear about the digital policy Nintendo needs to make that clear. Anyways it comes down to Nintendo simply not wanting to give him new download codes or something to make sure he gets back the content. I mean he has now bought two U's in a little over a year. He deserved better customer service. I will be sticking with retail until this changes myself.
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    Releaser of the Hounds WoodenSaucer's Avatar
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    It is BS how they have it set up. And even though I would rather buy all of my games digital, I will not until the downloads are account based. But as for your friend, what I AM ERROR said below is true. Have him try again. They do that for people. There may be a small charge, though.

    Quote Originally Posted by I AM ERROR View Post
    have your friend call them again, I think other members were able to get data moved over to another console when they got the WWHD bundle, I'm not sure of the specific though.
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    Senior Member jman2014's Avatar
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    Quote Originally Posted by estoy View Post
    it was my understanding that ther are already plans to change this
    Everything I have read is Nintendo means to change it with the next system, which will probably be a single system. I don't think that's good enough. $60 download retail games is really bad to tie to a console. All of my non Nintendo gamer friends never believe me when I tell them Nintendo's digital policy. It's bad and definitely discourages new adopters to their systems. Buy something digitally from Sony and put on any compatible device you want. There's no reason Nintendo can't offer the same.
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    Senior Member hexskrew's Avatar
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    I agree. This is also why I refuse to buy anything over $10 on the e-shop, and everything else I purchase physically (cause it's cheaper anyway).

    It's pretty blatant that we keep getting 'please wait' (translated 'please understand') about the unifying of accounts... Oh sure, you can spend your money freely between devices though

    But furthermore, it gives the media ONE MORE reason to be down on the Wii U.
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    Moderator GameNChick's Avatar
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    im going to go out on a limb and say there will never be unified accounts
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    Senior Member Kennyj's Avatar
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    All is purchases are safe. What that CSR told him was wrong.

    With that said... they need to unify accounts soon. But, no.. I have no plans to boycott the eShop.
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    Analphabetapolothology capnjazz's Avatar
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    nintendos way of storing downloaded games is just archaic. I told myself I'd only buy games on the eshop if I was willing to lose them so I've spent substantially less on the eshop than on retail. I think I've spent around $250~ on the eshop (I bought monster hunter and game and wario at full price, rest are indies/vc)


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    Senior Member Ballgeoff's Avatar
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    I just hope when they do make the change to unified accounts, they honor previous purchases. I can see it now, unified accounts for all purchases..... after today!!
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    Senior Member SylvianDark's Avatar
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    I already don't support the eShop because I lost all my downloaded content when I sold my 3DS and was told I could only download the content again if it had been stolen and a police report was provided.

    Nintendo seems incorrigible on many issues and those of us ahead of the game are already starting to boycott certain aspects of their company. More and more people will be burned or realize they've already been burned by Nintendo's bad policies and it'll hurt the future of the company.

    All I ever hear about is how Nintendo has huge cash reserves. No wonder they do, they refuse to spend as much as a penny to improve their brand.
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    Senior Member SylvianDark's Avatar
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    Quote Originally Posted by Kennyj View Post
    All is purchases are safe. What that CSR told him was wrong.

    With that said... they need to unify accounts soon. But, no.. I have no plans to boycott the eShop.
    The purchases are not safe. The only way to redownload content is if your console/handheld is stolen and you provide Nintendo with a police report. Nintendo has said as much to many consumers in emails.
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    Analphabetapolothology capnjazz's Avatar
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    Releaser of the Hounds WoodenSaucer's Avatar
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    Quote Originally Posted by GameNChick View Post
    im going to go out on a limb and say there will never be unified accounts
    My bet is that there will not be unified accounts for the entire life of the Wii U, but maybe in the next generation.
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    Senior Member Kennyj's Avatar
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    Quote Originally Posted by SylvianDark View Post
    The purchases are not safe. The only way to redownload content is if your console/handheld is stolen and you provide Nintendo with a police report. Nintendo has said as much to many consumers in emails.
    Not true. My Wii U just broke. I had to send it in for repairs. They told me I might lose my game save data if they had to replace the machine or delete any content on my machine (i.e. reformat/reinstall OS) -- but that all my purchases could be re-downloaded.

    So -- if my console is stolen: my purchases are safe
    if my console breaks: my purchases are safe

    So explain to me how my purchases aren't safe?
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    Senior Member jman2014's Avatar
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    Quote Originally Posted by SylvianDark View Post
    The purchases are not safe. The only way to redownload content is if your console/handheld is stolen and you provide Nintendo with a police report. Nintendo has said as much to many consumers in emails.
    Exactly the purchases are not safe and it's rather dishonest to act like the digital versions are like a retail version when they definitely are not. That's hilarious they require a police report to replace digital downloaded games. No, there's nothing wrong with Nintendo customer service.

    And you're right, this policy has been reported over and over again yet people refuse to believe it. Buy digital at your own risk. Nintendo is under no obligation to honor it if your console breaks and chances are they won't.
    Last edited by jman2014; 03-24-2014 at 04:09 PM.

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    Senior Member jman2014's Avatar
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    Quote Originally Posted by GameNChick View Post
    im going to go out on a limb and say there will never be unified accounts
    With a little push it could happen. If people would stop buying digital retail games it would sort of force their hand on the issue.

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    SleepyMeadow
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    Yet another reason not to bother with Nintendo. They're so far behind the times it's unbelievable.
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    Senior Member jman2014's Avatar
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    Quote Originally Posted by hexskrew View Post
    I agree. This is also why I refuse to buy anything over $10 on the e-shop, and everything else I purchase physically (cause it's cheaper anyway).

    It's pretty blatant that we keep getting 'please wait' (translated 'please understand') about the unifying of accounts... Oh sure, you can spend your money freely between devices though

    But furthermore, it gives the media ONE MORE reason to be down on the Wii U.
    Yep, my wife made me buy Dr. Luigi and even just that game pisses me off knowing it's tied to the console. I've not bought anything from the sales because it's pointless it really is.

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    Senior Member jman2014's Avatar
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    Quote Originally Posted by WoodenSaucer View Post
    My bet is that there will not be unified accounts for the entire life of the Wii U, but maybe in the next generation.
    I think there is a chance of that but not if enough people won't buy from the eshop. They have to have the groundwork laid for that for the next system to have any chance. There is no way that is going to happen with console based purchases.

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    Dispeller of Ignorance Chazprime's Avatar
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    Quote Originally Posted by estoy View Post
    it was my understanding that ther are already plans to change this
    Iwata has vaguely stated that they intend to address the way they deal with digital content, but didn't offer anything in the way of detail or timeframe. I suspect that we're probably screwed this generation with the WiiU and 3DS because this would likely require a huge updates to their current content delivery systems as well as OSes....but who knows, they might surprise us yet.

    This is one of the things that really pisses me off about Nintendo; they consistently put 110% effort into making their games, but just the bare minimum into other features like user accounts, online play etc. There's absolutely no reason that we shouldn't be able to log onto another Nintendo device and access our profiles and purchased games, or share a VC game between different platforms (ie pay for a game once on 3DS/Wii/WiiU).
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    Senior Member jman2014's Avatar
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    Quote Originally Posted by Kennyj View Post
    Not true. My Wii U just broke. I had to send it in for repairs. They told me I might lose my game save data if they had to replace the machine or delete any content on my machine (i.e. reformat/reinstall OS) -- but that all my purchases could be re-downloaded.

    So -- if my console is stolen: my purchases are safe
    if my console breaks: my purchases are safe

    So explain to me how my purchases aren't safe?
    Because it was under warranty and they have to. When it's not under warranty they don't replace the games, unless you have a freakin' police report apparently. If you simply want to upgrade/update your console you are out of luck. Not a good policy at all for a number of obvious reasons.
    Last edited by jman2014; 03-24-2014 at 04:18 PM.

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    Dispeller of Ignorance Chazprime's Avatar
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    Quote Originally Posted by Kennyj View Post
    Not true. My Wii U just broke. I had to send it in for repairs. They told me I might lose my game save data if they had to replace the machine or delete any content on my machine (i.e. reformat/reinstall OS) -- but that all my purchases could be re-downloaded.

    So -- if my console is stolen: my purchases are safe
    if my console breaks: my purchases are safe

    So explain to me how my purchases aren't safe?
    If you don't have access to the hardware a game was downloaded on, there's no guarantee that they'll let you transfer it. In my case my 3DS was stolen while travelling overseas, so they wouldn't let me transfer my purchases to a new one.

  31. #31
    SleepyMeadow
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    Quote Originally Posted by Chazprime View Post
    If you don't have access to the hardware a game was downloaded on, there's no guarantee that they'll let you transfer it. In my case my 3DS was stolen while travelling overseas, so they wouldn't let me transfer my purchases to a new one.
    Now if this was EA, Activision, Microsoft or Capcom there would be widespread disapproval on this forum, but because it's Nintendo, it's fine.
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    Quote Originally Posted by SleepyMeadow View Post
    Now if this was EA, Activision, Microsoft or Capcom there would be widespread disapproval on this forum, but because it's Nintendo, it's fine.
    Someone get him some cheese...
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    Senior Member Kennyj's Avatar
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    Quote Originally Posted by jman2014 View Post
    Because it was under warranty and they have to. When it's not under warranty they don't replace the games, unless you have a freakin' police report apparently. If you simply want to upgrade/update your console you are out of luck. Not a good policy at all for a number of obvious reasons.
    Nope. My Wii U was out of warranty. So that's not true.
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    Senior Member Kennyj's Avatar
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    Quote Originally Posted by Chazprime View Post
    If you don't have access to the hardware a game was downloaded on, there's no guarantee that they'll let you transfer it. In my case my 3DS was stolen while travelling overseas, so they wouldn't let me transfer my purchases to a new one.
    Did you have your purchases tied to your Club Nintendo account?
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    Senior Member jman2014's Avatar
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    Quote Originally Posted by Kennyj View Post
    Nope. My Wii U was out of warranty. So that's not true.
    So it was out of warranty and they charged nothing for the repairs and transferred the games for free? If you did pay, then it's not the same situation I was describing in the thread.

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    Dispeller of Ignorance Chazprime's Avatar
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    Quote Originally Posted by Kennyj View Post
    Did you have your purchases tied to your Club Nintendo account?
    I do.

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    Senior Member Kennyj's Avatar
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    Quote Originally Posted by jman2014 View Post
    So it was out of warranty and they charged nothing for the repairs and transferred the games for free? If you did pay, then it's not the same situation I was describing in the thread.
    My games didn't need to be transferred because they repaired the console without affecting the data. I did have to pay for repairs -- not for the games.
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    Dispeller of Ignorance Chazprime's Avatar
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    Quote Originally Posted by jman2014 View Post
    So it was out of warranty and they charged nothing for the repairs and transferred the games for free? If you did pay, then it's not the same situation I was describing in the thread.
    In fairness to Nintendo, I think the police report is a requirement only if you don't have access to the original hardware to prove that you own the games. I believe with the WiiU you are forced to to send both consoles to Nintendo for a transfer with a fee, which I agree is stupid. With the 3DS you can upgrade hardware and transfer at any time, as long as you have both pieces of hardware, but there's no process in place yet for WiiU >> WiiU:

    Can I Transfer Data from One Wii U Console to Another Wii U Console? | Wii U | Nintendo Support

    I believe Nintendo announced that we will be able to transfer WiiU>WiiU at some point, just not yet.
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  39. #39
    Releaser of the Hounds WoodenSaucer's Avatar
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    Quote Originally Posted by Chazprime View Post
    Iwata has vaguely stated that they intend to address the way they deal with digital content, but didn't offer anything in the way of detail or timeframe. I suspect that we're probably screwed this generation with the WiiU and 3DS because this would likely require a huge updates to their current content delivery systems as well as OSes....but who knows, they might surprise us yet.

    This is one of the things that really pisses me off about Nintendo; they consistently put 110% effort into making their games, but just the bare minimum into other features like user accounts, online play etc. There's absolutely no reason that we shouldn't be able to log onto another Nintendo device and access our profiles and purchased games, or share a VC game between different platforms (ie pay for a game once on 3DS/Wii/WiiU).
    I also wish they would allow us to have our saved games in the cloud based on our account. It would be nice for my kids to be able to play their previously saved games on our newer 2nd Wii U.
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    Dispeller of Ignorance Chazprime's Avatar
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    Quote Originally Posted by WoodenSaucer View Post
    I also wish they would allow us to have our saved games in the cloud based on our account. It would be nice for my kids to be able to play their previously saved games on our newer 2nd Wii U.
    Hehe...they're still taking baby steps with online and you want them to come up with a cloud network??!
    Zellio2014 likes this.

  41. #41
    Senior Member Kennyj's Avatar
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    Quote Originally Posted by Chazprime View Post
    I do.
    That's odd that they're so inconsistent with how they respond to these types of scenarios.

    If you ever get your 3DS stolen, here's what to do to get your downloaded games back. : 3DS
    I had my 3ds stolen in November with 10 digital games on it. - Nintendo 3DS Message Board for 3DS - GameFAQs

    Perhaps their policy changed from the time it happened to you and now?
    Nintendo ID: kennyjohnson
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  42. #42
    Senior Member Kennyj's Avatar
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    Quote Originally Posted by Chazprime View Post
    I believe with the WiiU you are forced to to send both consoles to Nintendo for a transfer with a fee
    Someone on this forum (forget who) had Nintendo do this for them and from what I remember, it was free. But they did have to send it in.
    Nintendo ID: kennyjohnson
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  43. #43
    Dispeller of Ignorance Chazprime's Avatar
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    Quote Originally Posted by Kennyj View Post
    That's odd that they're so inconsistent with how they respond to these types of scenarios.

    If you ever get your 3DS stolen, here's what to do to get your downloaded games back. : 3DS
    I had my 3ds stolen in November with 10 digital games on it. - Nintendo 3DS Message Board for 3DS - GameFAQs

    Perhaps their policy changed from the time it happened to you and now?
    It's more complicated when you're travelling abroad, and seeing as how I was not aware of this policy when it happened...I would have to fly back to file the report.

  44. #44
    Senior Member jman2014's Avatar
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    Quote Originally Posted by Chazprime View Post
    In fairness to Nintendo, I think the police report is a requirement only if you don't have access to the original hardware to prove that you own the games. I believe with the WiiU you are forced to to send both consoles to Nintendo for a transfer with a fee, which I agree is stupid. With the 3DS you can upgrade hardware and transfer at any time, as long as you have both pieces of hardware, but there's no process in place yet for WiiU >> WiiU:

    Can I Transfer Data from One Wii U Console to Another Wii U Console? | Wii U | Nintendo Support

    I believe Nintendo announced that we will be able to transfer WiiU>WiiU at some point, just not yet.
    Yes, sending both consoles in seems to be required, which is ridiculous. And until they have a WII U transfer to WII U transfer system in place they need to honor digital purchases somehow, that seems to be the part they have forgotten about. And seriously releasing a system with no way to transfer data between them is actually really moronic.
    Last edited by jman2014; 03-24-2014 at 05:13 PM.

  45. #45
    Senior Member jman2014's Avatar
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    Quote Originally Posted by WoodenSaucer View Post
    I also wish they would allow us to have our saved games in the cloud based on our account. It would be nice for my kids to be able to play their previously saved games on our newer 2nd Wii U.
    A cloud based service is exactly what they need. Nintendo is actually discouraging multiple console purchases for the family market they say they are focused on.

  46. #46
    Senior Member jman2014's Avatar
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    Quote Originally Posted by Kennyj View Post
    Someone on this forum (forget who) had Nintendo do this for them and from what I remember, it was free. But they did have to send it in.
    It's still too much to ask of customers nowadays to send in consoles for data transfers. That's the problem and it's a big problem.

  47. #47
    Senior Member hexskrew's Avatar
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    ... Hell, why don't you just file a police report anyway then? I mean.. It's free to do so. Depending it may cost you a few $ to get a copy sent to you.. Cops won't try to find it unless it's worth over $2000 ($5000+ in some states). Makes sense to me. Lie and you shall be rewarded... Sad to say that, but these days it's more true than not.
    drew79 likes this.

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  48. #48
    Project Cars insider. Matther777's Avatar
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    I am guessing they think most people download files on the external hard drives. This is why I usually buy games physically.
    hexskrew and drew79 like this.

  49. #49
    mocks your entitlement
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    I am going to go with those on here who said to call Nintendo support again - a GAF thread I was reading a couple weeks ago about switching NNIDs to other Wii U systems revealed that the latest Wii U firmware update allows users to delete their NNID off their Wii U, then after 24 hours it frees up to be registered to a new console.
    hexskrew, drew79 and jman2014 like this.
    Nintendo Network ID: ChazA3
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  50. #50
    Member
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    So if I download a digital copy of Pokemon to my 3DS SD card on one nintendo ID, then erase that nintendo ID can I still play the game on the 3DS with a new nintendo ID?

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